Linkdrop Guides
  • Introduction to Linkdrop
  • Linkdrop Dashboard
    • Creating links in bulk
      • ✨Main guide
        • Before you go
          • Supported networks
          • Token standards
          • Getting crypto to start
          • Minting 1155 NFTs on Polygon
          • Misc
        • ✨Setting up a campaign
        • Mint pattern requirements
        • Using CSV to add tokens
      • Managing a campaign
        • Adding batches to campaign
        • Pausing campaign
        • Refunding unused tokens
      • All distribution options
      • Individual QR codes
        • Viewing and generating QRs
        • Connecting QRs to claim links
      • Multi-scannable QR code
      • Using Testnets
      • Sponsorship nuances
    • Use cases
      • Add NFTs to your physical products
      • Distribute NFTs in emails.
      • Distribute NFTs with your logic
      • Run NFT based referral invite campaigns
    • Claim application
      • Claiming with wallet
        • Using Metamask
        • Other (Walletconnect)
      • Claiming by ENS or address
    • Troubleshooting
    • Dashboard SDK & API
      • Keys and installation
      • Create & manage campaigns
      • Claim methods
      • API
  • Linkdrop P2P (beta)
    • 💸P2P SDK
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  1. Linkdrop Dashboard

Troubleshooting

PreviousClaiming by ENS or addressNextDashboard SDK & API

Last updated 2 years ago

Each error that you will see in the claim should refer to a particular problem, please check our the table below to undestand what may happened:

Title
Expected error

Wrong request

Incorrect code parameter. Please recheck the code and try again

Asset does not exist

Code not found in database. Either the code (and claim link) does not exist or you are mistyping it

QR not mapped

Link not connected to that code in database. You are opening the unconnected QR, when you're ready and try again.

Couldn't get data

Server not responding. Contact support at hi+support@linkdrop.io or try again later.

Seems you're offline

Network error (offline)

QR Server error

Server error. Contact support at hi+support@linkdrop.io or try again later.

Couldn't reach server

Server not responding. Contact support at hi+support@linkdrop.io or try again later.

Claim server error

Server error. Contact support at hi+support@linkdrop.io or try again later.

Transaction failed

Claim transaction failed.

Link has expired

Expired link. The campaign is no longer available, contact sender.

Link deactivated

Link has been deactivated. Link is no longer available, contact sender.

Campaign is paused

Campaign is paused. Claim is temporary unavailable, contact sender.

Campaign is over

Campaign is over (expired). The campaign is no longer available, contact sender.

All tokens have been claimed

All NFTs/ERC20s claimed (no tokens left), contact sender.

Cannot sponsor claim

Not sponsorship MATIC or ETH left on the contract to sponsor transaction, contact sender or pay for gas yourself

Gas price too high

Gas price is higher than the standard limit set for transaction (busy network). Wait or or pay for gas yourself. For more details refer

connect QRs
here