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Troubleshooting
Each error that you will see in the claim should refer to a particular problem, please check our the table below to undestand what may happened:
Title | Expected error |
|---|---|
Wrong request | Incorrect code parameter. Please recheck the code and try again |
Asset does not exist | Code not found in database. Either the code (and claim link) does not exist or you are mistyping it |
QR not mapped | Link not connected to that code in database. You are opening the unconnected QR, connect QRs when you're ready and try again. |
Couldn't get data | Server not responding. Contact support at [email protected] or try again later. |
Seems you're offline | Network error (offline) |
QR Server error | Server error. Contact support at [email protected] or try again later. |
Couldn't reach server | Server not responding. Contact support at [email protected] or try again later. |
Claim server error | Server error. Contact support at [email protected] or try again later. |
Transaction failed | Claim transaction failed. |
Link has expired | Expired link. The campaign is no longer available, contact sender. |
Link deactivated | Link has been deactivated. Link is no longer available, contact sender. |
Campaign is paused | Campaign is paused. Claim is temporary unavailable, contact sender. |
Campaign is over | Campaign is over (expired). The campaign is no longer available, contact sender. |
All tokens have been claimed | All NFTs/ERC20s claimed (no tokens left), contact sender. |
Cannot sponsor claim | Not sponsorship MATIC or ETH left on the contract to sponsor transaction, contact sender or pay for gas yourself |
Gas price too high | Gas price is higher than the standard limit set for transaction (busy network). Wait or or pay for gas yourself. For more details refer here |
Last modified 8mo ago