# Troubleshooting Each error that you will see in the claim should refer to a particular problem, please check our the table below to undestand what may happened: | Title | Expected error | | ---------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Wrong request | Incorrect code parameter. Please recheck the code and try again | | Asset does not exist | Code not found in database. Either the code (and claim link) does not exist or you are mistyping it | | QR not mapped | Link not connected to that code in database. You are opening the unconnected QR, [connect QRs](/linkdrop-dashboard/creating-links-in-bulk/individual-qr-codes/connecting-qrs-to-claim-links.md) when you're ready and try again. | | Couldn't get data | Server not responding. Contact support at or try again later. | | Seems you're offline | Network error (offline) | | QR Server error | Server error. Contact support at or try again later. | | Couldn't reach server | Server not responding. Contact support at or try again later. | | Claim server error | Server error. Contact support at or try again later. | | Transaction failed | Claim transaction failed. | | Link has expired | Expired link. The campaign is no longer available, contact sender. | | Link deactivated | Link has been deactivated. Link is no longer available, contact sender. | | Campaign is paused | Campaign is paused. Claim is temporary unavailable, contact sender. | | Campaign is over | Campaign is over (expired). The campaign is no longer available, contact sender. | | All tokens have been claimed | All NFTs/ERC20s claimed (no tokens left), contact sender. | | Cannot sponsor claim | Not sponsorship MATIC or ETH left on the contract to sponsor transaction, contact sender or pay for gas yourself | | Gas price too high | Gas price is higher than the standard limit set for transaction (busy network). Wait or or pay for gas yourself. For more details refer [here](/linkdrop-dashboard/creating-links-in-bulk/sponsorship-nuances.md) | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.linkdrop.io/linkdrop-dashboard/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.